legal
By accessing or using any services provided by Zunu Hosting ("Zunu," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.
These Terms apply to all customers, visitors, and users of Zunu Hosting services. By signing up for an account or continuing to use our services, you confirm that you have read, understood, and agree to these Terms in full.
Zunu Hosting provides web hosting services including shared hosting, virtual private servers, dedicated servers, managed WordPress hosting, cloud hosting, email hosting, and related infrastructure services (collectively, "Services").
We reserve the right to modify, suspend, or discontinue any Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of Services.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:
Accounts are for use by the individual or entity that registered them. You may not transfer your account to another party without our written consent.
All fees are charged in advance on a monthly or annual basis depending on your selected billing cycle. Fees are non-refundable except as specified in our 30-day money-back guarantee for eligible plans.
You authorize us to charge your payment method on file for all applicable fees. If a payment fails, we will notify you and attempt to retry. Accounts with outstanding balances may be suspended after reasonable notice.
Money-back guarantee: New accounts on shared, VPS, and Managed WordPress plans are eligible for a full refund within 30 days of initial signup. Dedicated server provisioning costs, domain registrations, and add-on services are non-refundable.
You agree to use our Services only for lawful purposes and in accordance with our Acceptable Use Policy, which is incorporated into these Terms by reference. Prohibited activities include but are not limited to:
Violation of the Acceptable Use Policy may result in immediate suspension or termination of your account without refund.
You retain all intellectual property rights in the content you host through our Services. By using our Services, you grant us a limited license to store, process, and transmit your content solely as necessary to provide the Services.
All intellectual property rights in the Zunu Hosting platform, website, software, and branding belong to us. You may not use our trademarks, logos, or branding without prior written permission.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of information as described in the Privacy Policy.
We target 99.9% monthly uptime for all hosting services. In the event of downtime attributable to us that falls below this threshold, you may be eligible for service credits calculated as follows:
Credits are the sole remedy for uptime failures. Scheduled maintenance, force majeure events, customer-caused outages, and third-party service failures are excluded from SLA calculations.
To the maximum extent permitted by applicable law, Zunu Hosting shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use our Services.
Our total aggregate liability to you for any claims arising from these Terms or our Services shall not exceed the fees paid by you in the three months preceding the event giving rise to the claim.
Either party may terminate the service relationship at any time. You may cancel your account through the billing portal or by contacting support. We may terminate or suspend your account immediately for violations of these Terms or the Acceptable Use Policy.
Upon termination, your data will be retained for 14 days before permanent deletion. It is your responsibility to download any data you wish to retain before account closure.
These Terms are governed by applicable law. Any disputes arising from these Terms or our Services shall first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached informally, disputes shall be resolved through binding arbitration in accordance with applicable rules.
We may update these Terms from time to time. We will provide notice of material changes via email or through the billing portal at least 14 days before changes take effect. Continued use of our Services after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us and we'll respond promptly.